Competitive priorities are the relative weighting of the dimensions of customer value that operations management must possess to outperform its competitors. Speyer is dedicated to dominating their market within the United States and internationally. Here’s what they have to consider the following with their international affairs:
- Low cost operations: delivering a service or product at the lowest possible cost to the satisfaction of external or internal customers of the process or supply chain.
- High-performance design: delivering an outstanding service or good.
- Consistent quality: Producing services or products that meet design specifications on a consistent basis.
- Delivery speed: quickly filling a customer’s order.
- On-time delivery: meeting delivery-time promises.
- Customizations/variety: Satisfying the unique needs of each customer by changing service or product design or handing a wide assortment of services or products efficiently.
- Volume flexibility: Accelerating or decelerating the rate of production of services or goods quickly to handle large fluctuations in demand.
- Customer participations: ranges from passive, in which customers are observers, to active, in which customers play key roles in creating the service.
- Customer connection: the extent to while a customer is immersed or absorbed in a service or good.
- Product innovation: develop a novel service or good.
- Process innovation: develop a novel process or supply chain.
- Development speed: quickly introducing a new service or good.
Selecting competitive strategies can be quite difficult. Sometimes, Speyer can improve on all competitive priorities simultaneously. Sometimes though, further improvements in one area may require a trade-off with one or more of the others. But all that matters to Speyer is that consistent quality is the frequency with which the product or service meets design specifications. or more information, visit the link provided above.
